acts as an Independent introducer to Tour Operators who provide Sports Event packages, hotel booking services and holidays.
Your contract will be with the Individual Tour Operator, and as such you are required to agree their Terms and Conditions of Booking.
Most of these tour Operators are ABTA or ATOL registered for your protection
Information provided on our website is based on the details published on the Tour Operators website or supplied to web2move verbally, electronically (e-mail) or in writing by the Tour Operator.
It is your responsibility for checking the accuracy of the services provided by the Tour Operator when they issue confirmation in the form of an invoice and a detailed itinerary which
will define the services the Company will provide to you. No contract shall exist between the Company and the Client until the Company
has confirmed the booking in writing to the you.
Web2move (Internet Travel Club)provide you with information on a full range of Sports Event packages, hotel booking services and holidays from a wide range of Tour Operators within our website.
Web2move (Internet Travel Club)help you with the booking process and collect your payment for onward transmission to the Individual Tour Operator
This allows you to select the services of alternative Tour Operators for different aspects of your Tour or Holiday
Once you have pressed "Buy Now" you have made lastminute.com an offer to purchase the products from the supplier for whom we are acting as agent. lastminute.com is authorized by each of its suppliers to accept this offer on their behalf, and for products other than "subject to availability" holidays or flights tickets, this acceptance occurs when we send you your e-mail confirmation. Once done there is a binding contract between you and your supplier for the product.
BOOKING CONDITIONS
These are the Airtrack Booking Conditions. The Booking Conditions and the Booking Form comprise the
contract between you and Airtrack Services Limited. When you sign the Booking Form you are agreeing to the Booking Conditions. When you ask us to book
your holiday, you appoint Airtrack to act as your agent to arrange travel and other services. When Airtrack have done that for you and confirmed the booking and you have
paid the initial payment, we Airtrack accept responsibility for providing your holiday.
After reading this document keep it in a safe place.
a) The receipt by Airtrack Services Limited ("the Company") of a
Booking Form signed by you ("the Client") shall be an authority to the
Company from the Client to contract with any necessary person or body for the
purposes of the proposed booking and shall be a representation by the Client
that he has read and understood the holiday details as printed in the brochure
or displayed on the Company's web site.
b) Any person contracting a booking on behalf of himself and / or others shall
be responsible to the Company for the obligations of all persons named on the
Booking Form and any other persons subsequently (with the Company's knowledge
and approval) substituted for those named on the Booking Form. The person
signing the Booking Form warrants to the Company that he has the authority of
all such persons to accept these conditions on their behalf and he personally
guarantees payment to the Company of the total cost of the holiday booked. The
Company's contract shall be with the person who signed the Booking Form and all
references in these conditions to "the Client" shall be references to
that person.
c) No contract shall exist between the Company and the Client until the Company
has confirmed the booking in writing to the Client. This confirmation will be in
the form of an invoice and a detailed itinerary which, subject to paragraph 7(c)
below, will define the services the Company will provide to the Client. It is
the responsibility of the Client to check that the content conforms to the
Client's requirements.
d) The names of all the people travelling in a party should be provided on the
Booking Form which is signed by the Client. All names for the booking must be
confirmed in writing to the Company no later than 4 weeks before departure. Any
name that is changed in response to a request notified to the Company more than
6 weeks before departure will attract an amendment charge under paragraph 4(a)
below. Any name that is changed in response to a request notified to the Company
less than 6 weeks before departure will attract an amendment charge under
paragraph 4(c) below. If any name is not supplied 4 weeks before departure, it
will be treated as cancelled and will attract a cancellation charge under
paragraph 5 below.
2 PAYMENT
a) The Company will be under no duty to provide any services to the Client until
the Client's initial payment (see (d) below) has been received. The balance of
the holiday price is payable not less than 8 weeks before departure. The Company
shall be entitled to cancel the booking in the event that the balance of the
holiday price has not been received in full by the Company 8 weeks before
departure in which event a cancellation charge of 100% of the holiday price will
become due. All monies paid will be put towards the cancellation charge payable
by the Client
b) Any money paid by the Client to an agent in respect of a booking with the
Company and held by the agent is held on behalf of the Company.
c) Payment of initial payments and balances may be made by credit card or
American Express, Access or Visa. However any balance paid by this method will
attract an additional charge equivalent to 2% of the amount paid. No such charge
will be levied for deposits when paid by this method.
d) An initial payment is defined for the purpose of this contract as the
following per person rates:
o Full amount of holiday price for holiday price up to £150.
o £150 for holiday price up to £500.
o £250 for holiday price over £500.
o Special terms will be applicable for holidays costing over £1000.
3 SURCHARGES
The price of a Client's holiday is fully guaranteed once a contract has been
made and will not be subject to any surcharge though if the UK Government or
another regulatory organisation or the airline industry introduces any charges
for increased security or for increased financial protection against financial
failure, the Company can pass the cost of this on to the Client. Whilst the
Company reserves the right to change its holiday prices at any time before the
Client books, the price of the holiday as shown on the Company's invoice will
not (except for any charges for increased security etc as mentioned above) be
increased unless the Client amends the booking after the contract has been made.
4 CHANGES BY THE CLIENT
a) If after the Client's booking has been confirmed the Client wishes to change
the booking in any way and notifies the Company of that wish in writing more
than 6 weeks before departure, the Company will do its utmost to make the
requested changes. Whenever the Company can make the changes there will be an
amendment charge. When the change is only to the name of a passenger, the
amendment charge will be a minimum of £25 per changed name. With other changes
charges vary according to the type of travel arrangements but the amount charged
shall be no less than £25 per person per amended component of the holiday. With
some forms of air travel (eg. APEX) no changes will be possible and in that
situation if the whole or part of the holiday has to be cancelled, the
cancellation charge payable by the Client under paragraph 5 below will be the
full holiday price (or the full price of the cancelled component (s) of the
holiday, as appropriate).
b) When a change (other than a change of passenger name) is requested less than
6 weeks before departure, the revised booking will be treated as a new booking
and the cancellation charge under paragraph 5 below will apply to the original
booking.
c) A change of passenger name requested less than 6 weeks before departure will
attract an amendment charge of no less than £50 per changed name.
5 CANCELLATION BY THE CLIENT
a) The Company upon receiving written notice of cancellation from the Client
shall refund the full holiday price to the Client less a cancellation charge,
calculated from date of receipt of notice as follows:
o More than 56 days prior to departure: the initial payment.
o 56-43 days prior to departure: 50% of the full holiday price (or the initial
payment, if greater)
o 42-29 days prior to departure: 75% of the full holiday price (or the initial
payment, if greater)
o Less than 29 days prior to departure: the full holiday price.
No refunds will be due to the Client until the Company acknowledges receipt of
the notice of cancellation by the issue of an amended or cancellation invoice.
Extras to the holiday price such as grandstand seats and hospitality will always
incur a 100% cancellation charge on receipt of cancellation notice as will other
types of expense incurred by the Company (e.g. APEX tickets) on which no refunds
are ever available.
Any insurance premium paid by the Client through the Company will not be
refunded though it will not form part of the full holiday price in the
calculation of the cancellation charge. The Client may be entitled to claim
under the insurance policy for any loss incurred by cancellation.
b) In the event of the Client cancelling part only of a holiday, the amount of
any refund due to the Client under paragraph 5(a) above shall be such proportion
of the refund that would have been due had the entire holiday been cancelled as
the price of the cancelled component (or components) bears to the full holiday
price.
c) Where there is a party booking and the cancellation relates to only one
member or some members of the party, the cancellation charge and refund will be
calculated as above for each such member on a per person basis.
6 CANCELLATION
BY THE COMPANY
a) In circumstances beyond the Company's control such as war, terrorism,
hostilities, riots or political unrest (or the threat of any of these),
industrial disputes, natural disasters, adverse weather conditions or the
withdrawal of (or significant interference with) travel or accommodation
facilities, it may be necessary for the Company to cancel the Client's booking.
In such circumstances, the Company will notify the Client of the cancellation as
soon as practicable. Following such cancellation the Company may refund to the
Client all or part of the monies paid.
b) In other circumstances, such as insufficient demand for the holiday, it may
necessary for the Company to cancel the Client's booking. In such circumstances
the Company will notify the Client of the cancellation as soon as practicable.
The Company will then offer the Client a similar holiday, if one is available,
but if that is not acceptable to the Client, the Company will refund all monies
paid by the Client.
7 CHANGES BY
THE COMPANY
a) The Company reserves the right after a booking has been confirmed to vary
holiday arrangements when variation is necessitated by changes in conditions
such as event date, hotel accommodation and travel arrangements. Notice in
writing of any variation will be given to the Client as soon as is practicable.
In the event that any variation is a material change (as defined below) to the
Client's travel plans the Company will offer the following options:
o Full refund of all monies paid, or
o Choice of alternative holiday, or
o Acceptance of the variation.
b) For the purposes of this agreement a variation will be considered as a
material change if:
o Departure time is varied by more than 12 hours; or
o Departure point is changed (except between any of the airports serving London)
; or
o Hotel quality is reduced, measured by the official Government star rating.
c) Details included in the itinerary produced at the time of booking are for
information purposes only - accurate details will be shown on the Client's final
itinerary which is included in the travel documentation.
8 LIABILITY
a) Subject to compliance by the Client with these conditions, the Company will
accept liability for loss or damage (other than illness, injury or death)
suffered by the Client if the services provided by the Company are not of a
reasonable standard and also for loss or damage (other than illness, injury or
death) suffered by the Client as the result of any wrongful act by any of the
Company's employees, agents, suppliers or sub-contractors whilst carrying out
work authorised by the Company. However the Company will accept no liability
under this sub-paragraph if the failure of service or the act complained of
occurred as a result of circumstances beyond the Company's control of the type
mentioned in paragraph 6(a) above.
Moreover, the Company's liability for loss or damage (other than illness, injury
or death) resulting from a failure of service shall not exceed the full price of
the Client's holiday.
b) If the Client dies or is injured or becomes ill as the result of a failure by
the Company to provide services of a reasonable standard to the Client or as the
result of any wrongful act by any of the Company's employees, agents, suppliers
or sub-contractors whilst carrying out work authorised by the Company, the
Company will accept liability, unless:
o It was the fault of the person who died, was injured or became ill; or
o Someone else was at fault which neither the Company nor its employees, agents,
suppliers or sub-contractors could have expected or avoided; or
o An event happened which neither the Company nor its employees, agents,
suppliers or sub-contractors could have expected or avoided.
c) For the failings or defaults of air, rail, road and sea carriers and hotel
keepers, the Company's liability to the Client is limited as if the Company was
a carrier or hotel keeper within the appropriate international conventions. The
maximum the Company will have to pay to the Client for valid claims of this
nature is the most the Company would have to pay under those conventions if it
were a carrier or hotel keeper and will not in any event exceed the full price
of the Client's holiday.
d) The Company will not be liable to compensate the Client if the booking is
cancelled by the Company at any time (whether prior to departure or during the
holiday itself) due to circumstances beyond its control of the type mentioned in
paragraph 6(a) above. If the Company cancels the booking in other circumstances,
paragraph 6(b) above will apply.
e) The Company will not be liable to compensate the Client if any necessary
changes to the Client's holiday arrangements are made by the Company. Nor will
the Company accept any liability for loss or damage arising out of delays or
changes in air, rail, road, ferry or other travel services caused by adverse
weather or other adverse operating conditions, mechanical or technical
breakdowns or problems, industrial disputes or similar events.
f) It is a condition of this contract that any claim against the Company should
be notified to the Company in writing as soon as practicable after the event and
no longer than 14 days after the event. If the Company pays compensation to the
Client, the Client must pass on to the Company or its insurers any rights he may
have to take action against anyone else. The Client must also give the Company
and its insurers any assistance required.
g) Whenever there is a party booking, references to "the Client" in
sub-paragraphs (a) to (f) above shall be treated as references to the individual
member of that party in respect of whose loss or damage compensation is claimed
from the Company.
9 COMPLAINTS
Any complaint arising from the booking should be made to the Company in writing
as soon as practicable after the event and no longer than 14 days after the
event. In the event that the Company and the Client are unable to resolve any
dispute both parties shall submit the dispute to an Arbitrator.
10 HOTEL
CONDITIONS
a) The hotel gradings shown in this brochure are those provided by the Official
Tourist Board of the country to which they relate.
b) Numbers of people sharing the accommodation are limited to those listed on
the Booking Form.
c) The booking of a room by the Company is on the condition that the Client
checks in at the hotel no later than 1800 hours local time. Any deviation from
this is entirely at the risk of the Client. The hotel reserves the right to re
sell the room if the Client does not comply with this requirement.
11 BROCHURE
ACCURACY
Whilst all efforts have been made to produce accurate information in this
brochure the Company accepts no liability for any losses resulting from
incorrect information.
12 INSURANCE
COVER
a) For the Client's protection, the Client and all members of his party must
have adequate travel insurance for the period of the holiday. At the time of
booking, the Client must either purchase the travel insurance offered by the
Company or give the Company the relevant details of the Client's alternative
policy (i.e. name of insurance company, policy number, contact telephone number
etc). If the Client cannot give these details to the Company straightaway, he
must provide them within 7 days of making the booking. If the Client fails to do
so, the Client agrees that the Company may debit the Client's credit card with
the relevant premium for the Company's insurance. The Company cannot accept the
Client's booking if the Client does not agree to take out insurance as set out
above. It is the Client's responsibility to ensure that the insurance purchased
is suitable and adequate for the particular needs of each member of his party.
b) If at any time after the booking has been confirmed the Client notifies the
Company of his wish to change the names of any members of his party, the Client
must, when notifying that wish, for each newly named passenger, either purchase
the travel insurance offered by the Company or give the Company details of the
alternative policy taken out.
13 BEHAVIOUR
It is a strict condition of the contract that the Client should behave in a
reasonable manner at all times when he is using the services provided by the
Company. Any Company employee, agent or supplier who is providing services to
the Client may refuse to provide the services if the Client (or any person for
whom the Client is responsible under paragraph 1(b) above) is (or is reasonably
believed to be) in breach of this condition. In such circumstances the contract
between the Company and the Client may be terminated by the Company immediately
and the Company will then be discharged from any further obligations under the
contract (including the provision of further services). All damage and extra
costs incurred by the Company as a consequence of the unreasonable behaviour
will be the responsibility of the Client.
14 CONSUMER
PROTECTION
The air holidays and flights in this brochure are ATOL Protected, since we hold
an Air Travel Organiser's Lincence granted by the Civil Aviation Authority . Our
ATOL number is 2985. In the unlikely event of our insolvency, the CAA will
ensure that you are not stranded abroad and will arrange to refund any money you
have paid to us for an advance booking. For further information, visit the ATOL
website at www.atol.org.uk
The contract is in accordance with the English Law and subject to the
jurisdiction of the courts of England and Wales.